This article offers a two-step guide if your stock differs between Erplain and Shopify. You can find more details and instructions regarding the synchronization of products with Shopify on this page.
1- Start a synchronization of your inventory between the two systems. This is done in the Integrations menu > Shopify > Inventory:
2- After the synchronization, if you still notice a stock gap between Erplain and Shopify. In this case, please, choose a specific product to set as an example in order to prepare your help ticket and send us the following:
- the exact name of the product and its SKU.
- a screenshot of its adjustment history from Shopify (which can be found in the product sheet of Shopify by clicking on the link "Adjustment history"):
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